NexGo Partner — Privacy Policy

Last updated: July 2, 2026

This Privacy Policy describes how DATTRIOX ("we", "us", "our") collects, uses, and protects information when you use the NexGo Partner driver application (the "App"). The App is intended for drivers who provide ride services on the DATTRIOX platform. By using the App, you agree to the practices described in this policy.

1. Information We Collect

• Identity and contact information: your name and mobile phone number, collected when you register and log in (login uses a one-time password sent to your phone).
• Driver profile and documents: vehicle type, vehicle registration details, and documents or photos you upload for verification (such as driving licence, vehicle registration, insurance, and profile photo), including document expiry dates.
• Location data: your device's precise location while you are online and during trips, so that riders can be matched with you and can track their trip. If you grant background location permission, location may also be collected while the App is minimised, but only while you are online and available for rides. Location collection stops when you go offline.
• Ride and transaction data: ride history, pickup and drop locations, fares, earnings, wallet balance, payouts, and related transaction records.
• Device and usage data: basic technical information needed for the App to function, such as device type and app version.

2. How We Use Your Information

• To create and manage your driver account and verify your identity and documents.
• To match you with ride requests and enable the ride lifecycle (accept, pick up, trip, completion).
• To share your live trip location, name, and vehicle details with the rider you are serving, for safety and tracking.
• To calculate fares, record earnings, and process wallet transactions and payouts.
• To send you service notifications, such as new ride requests and important account updates.
• To keep the platform safe, prevent fraud, and comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We share information only in these cases:

• With riders: during an active ride, the rider can see your name, vehicle details, rating, and live location. Your phone number handling follows platform rules.
• With service providers: trusted vendors that help us operate the platform (for example cloud hosting and SMS delivery), bound by confidentiality obligations.
• For legal reasons: when required by applicable law, regulation, legal process, or to protect the rights and safety of users and the public.

4. Data Security

We take security seriously. Login is protected by one-time passwords, session tokens are stored only in hashed form, and access to your records is restricted to your authenticated account. Data is transmitted over encrypted connections (HTTPS).

5. Data Retention

We retain your account, ride, and transaction records for as long as your account is active and as required for legal, tax, and safety purposes. When data is no longer needed, it is deleted or anonymised.

6. Your Rights

• You may access and update your profile information in the App.
• You may request deletion of your account and associated personal data by contacting us (see below). Some records may be retained where required by law.
• You may revoke location permission at any time in your device settings; note that the App cannot dispatch rides to you without location access while online.

7. Children's Privacy

The App is intended for licensed drivers aged 18 and above. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the App. The "Last updated" date above reflects the latest revision.

9. Contact Us

For questions about this Privacy Policy or to make a data request, contact us through the Support section in the App.